Documentation

Setting up your account on Broker Gully is quick, secure, and slightly different depending on whether you are a Customer or a Broker. This section explains the process in detail.

• Sign up using your mobile number or email – Registration begins with entering your basic contact details. Customers can use either phone or email, while brokers are encouraged to use their professional email for verification.
• Verify your identity with OTP – A one-time password (OTP) will be sent to your registered contact. This ensures only authorized users access the platform and prevents fake accounts.
• Complete your profile with role-specific details – Customers only need to provide basic details like gender, location, and budget, while brokers must enter professional information such as company name and operating region.
• Upload required documents (for brokers) – Brokers must upload compliance documents like RERA registration number, PAN card, Aadhaar, or passport to prove legitimacy and build trust with clients.
• Access your personalized dashboard – Once verified, customers see a property-focused dashboard with saved searches and alerts, while brokers see a business dashboard to manage leads, clients, and property listings.

The Leads Management system helps brokers handle all inquiries, client details, and follow-ups in one centralized place. This ensures no lead is ignored, communication is streamlined, and deals move faster.

• Add New Leads – Brokers can add clients manually with details such as name, phone, email, and property requirements. This makes it easy to capture walk-in, referral, or phone-call leads without missing any information.
• Track & Update – Each lead has a status like New, In-Progress, Converted, or Lost. Brokers can attach follow-up notes, schedule reminders, and document every interaction to maintain a complete client history.
• Transfer & Share – If another broker or teammate is better suited for handling a lead, the system allows seamless lead transfer. This avoids duplication and ensures the right person follows up at the right time.
• Smart Filters – Leads can be filtered by budget, location, property type, or priority level. This helps brokers focus on hot leads first and organize the pipeline efficiently.
• Stay Notified – Automatic alerts remind brokers of pending follow-ups, status changes, or client activity. This ensures no client inquiry is ever left unattended.

At Broker Gully, we prioritize your privacy and security with industry-leading protection measures. The platform ensures that personal information, financial data, and property records are never compromised.

• End-to-end encryption – All communication, whether between brokers and customers or during transactions, is encrypted to prevent unauthorized access.
• Multi-factor authentication – Users can enable additional verification such as OTP or device-based authentication to secure their account beyond just passwords.
• Regular security audits – Broker Gully runs frequent vulnerability scans and audits to patch risks before they impact users.
• GDPR and Indian data protection compliance – Your personal and property data is handled according to strict international and local regulations.
• Secure payment processing – All financial transactions comply with PCI DSS standards, ensuring safe payments for booking fees, deposits, or subscriptions.
• 24/7 monitoring – Advanced monitoring systems track unusual activity to prevent fraud, identity theft, or misuse of the platform.

We’re here to help with account issues, property questions, and technical support. Our support team works to ensure smooth usage of the Broker Gully platform.

• Contact via email or phone – Write to support@brokergully.com or call +91 96755 18000 during business hours.
• Help Center – Access guides, FAQs, and tutorials in the Help section for step-by-step assistance.
• Response Time – The team aims to reply to queries within 24 hours on working days, with priority support available for brokers.